Customer services are most important regardless of the services offered by companies, and even more so in terms of payment providers. Gamblers want to know they can get hold of payment providers any time of the day or night, should they experience any payment delays or other payment-related problems. Often a lack of services especially with payment providing services, gamblers might feel less secure in trusting their money with the provider.
Payment providers with 24/7 support are essential in gambling, players in distress due to financial matters demand immediate answers. Knowing the matter is reported and dealt with is often enough to put the player’s mind at rest. Anyone who experiences great customer service walks away impressed and automatically shares services offered via prompt response and professionalism with others.
Payment Providers and their Customer Support
While most payment providers offer a comprehensive FAQ section with instructions on how to stop payments or prevent fraud. Players who need assistance prefer to speak to someone either through live chat or most preferably via telephone.
Paypal
PayPal offers telephone support to gamblers and other users in the United Kingdom from Monday to Sunday 8:00 am to 6.30 pm. When it comes to monitoring transactions to prevent fraud, identity theft, and email phishing. Every transaction is guarded 24/7 via next-level encryption. Should anything seem suspicious the security specialist immediately responds to prevent fraudulent transactions. Find reviews on the best Slot Sites accepting PayPal by visiting the PayPal Slots section at TheSlotBuzz.
Trustly
Trustly offers customer support assistance through email and a response can be expected within a week. This might alarm users in terms of fraud prevention, although Trustly works closely with the relevant authorities, merchants and banks to reverse fraudulent activity, and if users want to report fraudulent transactions they need to contact their bank asap.
The main goal of Trustly is to safeguard player information, which is why launched in 2015, PayNPlay revolutionised the player experience by simplifying registration. Currently, PayNPlay services are utilized by more than 100 gambling brands. Get all the information you need regarding UK Casinos that Accept Trustly from the comprehensive reviews available at TheSlotBuzz.
Paysafecard
Although a Paysafecard voucher is like handling cash, assistance is offered 24/7 via live chat managed by a virtual assistant bot called Lara. Although Paysafecard cannot be hacked, the service team takes care of all requests to ensure users feel safe and secure knowing it is impossible to hack the voucher due to 16-digit codes. The prepaid services is often praised for offering unparalleled support and services. TheSlotBuzz Paysafecard Casinos are fully licensed by the UKGC, read the fact-based reviews.
Banks
Most banks offering services to residents in the UK offer 24/7 telephone access to customer support. In promoting responsible gambling all banks also offer clients the ability to place limits on gambling spending. The blocking gambling payments option prevents debit cards and bank accounts from being used to fund online casino accounts.
Why are Customer Support Departments so Important at Slot Sites
Online casino players from the UK are amongst the savviest and in most cases less impress by slot sites that dazzle players by using a marketing hype. UK players are well aware that a positive experience at the most rewarding and safest slot sites requires time to read the small print, extra time to give serious attention to wagering and other promotion requirements, and confirming the licensing information.
One area that is not overlooked by players from the United Kingdom is customer services, the number of communication options, and the times live chat and telephone assistance are available. Customer services at online casinos, or the lack thereof, can have a huge impact on casino members’ gaming experience. In most cases, players have no or very little need for assistance due to detailed FAQ sections. Although, support is a top priority and one of the main decision factors in joining an online casino since experienced players know that when you need assistance from support, the team needs to be available whether it’s day or night.
24/7 Support Gets Good Player Ratings
What qualifies as good online casino customer support for UK gamblers? There are a few features part of a good online casino customer support service, the one most important to UK players is 24/7, 365 days a year support. Most players are wary of online slot sites offering customer support during limited hours.
High rollers agree with other casino members that there is really not much point in online casinos offering 24/7 playing, while support is only available during weekdays or from 8:00 am to 6:00 pm. If an online casino member decides to claim a bonus at 10:00 pm, he/she expects that someone will be around to assist if they get stuck.
Multiple Communication Options
In terms of ratings, a slot site offering assistance via multiple communication channels get a good rating. Apart from 24/7 customer support, most members feel it is ideal if there is a choice in communication options. If it is a query, email is best since documentation or screenshot proof might be necessary, while a quick question can be instantly answered via live chat. Several of the new slot sites pay great attention to the ever-evolving communication needs of players and offer Skype support, text message calls me back services, and support via social media.
Support Languages
Online gambling sites offering customer support in several different languages can provide effective support to a wider player audience. When members need help, the fact that support is offered in their home language goes a long way in resolving the problem or feeling comfortable with waiting until it can be resolved. The only way to ensure a new slot site or established slot site offers the level of support you feel is necessary to enjoy a great experience, is to test support by asking random questions. The way your questions are answered via live chat, email, or telephone will determine the level of training and professionalism of the casino.
How Online Payment Providers Handle Disputes in the UK
One of the main reasons why UK online slot site players carefully select which online payment service provider is best to use, is the way disputes get handled should it comes to that. We’ve visited the dispute sections similar to gambling complaints at online casinos, of some of the most popular payment service providers and share what we’ve found:
PayPal notifies users by email of any disputes open by a buyer, and then places a hold, temporarily on the funds involved, The transaction is also on hold until such time as the dispute is resolved, and once a final decision is reached the funds get released to the buyer or the service supplier.
Trustly aims to respond to complaints within one week, and should the query or complaint require extra time, the player will be notified. While striving to resolve all queries, if a player is dissatisfied with the outcome of the dispute the ARN to contact is the National Board for Consumer Disputes.
PaySafeCard does warn customers and gamblers that it is their duty to securely store their pin. While encouraging everyone to confirm that a serial number or PIN is on the printout when purchasing a Paysafecard. If it is not possible to read the PIN or you suspect the Paysafecard was tampered with, call the hotline or contact the payment provider immediately through email. Keep the voucher, provide the serial number and if it is illegible, a replacement is offered once verification is complete.
When a UK bank issues a chargeback due to a complaint, the merchant is notified and a full reason code is provided to explain the decision. The merchant can choose to accept the dispute or fight back if the claim is invalid.
