Bonuses and Promotions
It’s a Genesis site, so you can expect a pretty tasty welcome offer. It arrives in four parts – one on each of your first four deposits, with a mix of Book of Dead Spins and healthy match bonuses. Here’s how it breaks down:
- 1st Deposit: 100% up to £300 and 200 Book of Dead Spins
- 2nd Deposit: 50% up to £400 – use code WCPU2
- 3rd Deposit: 25% up to £400 – use code WCPU3
- 4th Deposit: 25% up to £400 – use code WCPU4
This is an excellent starter bonus, in particular because of the choice of game for the free spins. Play n Go’s Book of Dead is a high variance classic and quite a rarity as a choice for a first deposit bonus. It’s been the inspiration for many copy-cat slots and it’s a great reason to join Casino Planet.  Remember that you will need to deposit £10 or more to qualify in each instance and you will need to use the bonus codes shown above to claim your 2nd, 3rdand 4thmatches. The wagering requirements are set at 40x the bonus value in each case and the bonus and the winnings are non-withdrawable until these are met. That goes for winnings from free spins as well, which are capped at £100.
All in, a pretty competitive package. And of course, once you are signed up with Planet Casino there will be further offers throughout the week, including free spins at the start of the week and a monthly hangout promotion including a 25% deposit bonus. These offers will change on a regular basis so browse the promotions page for the latest ones.
Cashier and Payments
When it comes to deposits in the UK, remember that credit cards will no longer be an option from 2020.
Instead it is possible to deposit at Planet Casino with any debit card with the Visa, Mastercard or Maestro icon on it. Alternatively, for eWallet users you can Skrill, Neteller, or the popular Paypal system. Other payment options include the pre-pay card, Paysafecard, and Trustly.
When making a withdrawal its good to know that in recent years operators have become much faster at processing transactions and you shouldn’t ever have to wait longer than 24 hours. However, how soon you will have access to the funds will depend on your chosen payment method. Banks will usually take between 1 and 5 days to make the money available, whilst eWallets are often a lot quicker. With Paypal, for example, your money will appear almost instantly, and certainly within 24 hours of your operator processing the withdrawal.
Keep all this in mind when deciding how you want to fund your Casino Planet account, and take money out of it!
Customer Support
Should you have any complaints about your account or the games at Casino Planet then there is a team available on live chat, email and phone to help out. They work office hours, 7am to midnight, and outside those hours there is a really cool FAQ tool available from the home page.
To access it, on desktop just click the little ‘?’ icon next to ‘Deposit’ at the top right of the screen. This will pull out a slider with quick links to lists of questions about everything from GAMSTOP to security, live casino or bonuses and promotions. For those who are interested in data issues the GDPR and security FAQs is particularly good and will tell you everything you need to know about what information Casino Planet hold on you and why. It’s useful and reassuring to see that Genesis are operating with a policy of transparency on this and elsewhere adhering strictly to the Responsible Gaming  guidelines.
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Our Verdict
Planet Casino is everything we hoped it would be when we heard Genesis had a new slot site ready to roll out. It’s a classy-looking site packed to the rafters with high quality games to satisfy our tastes for both slots and live tables. It also boasts one of the best welcome packages we’ve seen in a while thanks to those Book of Dead Spins. Our only gripe might be that the support service isn’t open during the early hours, which for some might be an issue. But overall, this looks like a very promising gambling destination. If you do decide to join, have fun and gamble responsibly.
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